Shipping policy

Shipping Policy

At 6Six Needles, we are committed to delivering your orders as efficiently and reliably as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website or directly with our team.


By placing an order with us, you agree to the terms of this Shipping Policy.


1. Order Processing


All orders are processed after the required order details have been finalized. This may include, where applicable:


  • order confirmation
  • payment or deposit
  • artwork or design submission
  • approval of mockup or proof
  • final production specifications


Processing and production times may vary depending on the product type, quantity, complexity of the design, and current workload.


2. Production and Dispatch Time


Because many of our products are custom-made, shipping time includes both:


  • production time
  • delivery time


Estimated turnaround times are provided as a general guide only and are not guaranteed unless confirmed by us in writing.


Delays may happen due to:


  • design approval delays
  • changes requested after confirmation
  • large order volume
  • material availability
  • customs processing
  • shipping carrier delays
  • public holidays
  • events beyond our control


3. Direct Shipping From Manufacturing Unit


To help minimize turnaround time, some orders may be shipped directly from our manufacturing unit instead of a separate office or handling location.


This allows us, where appropriate, to speed up dispatch and reduce unnecessary delays in the shipping process.


Because of this, depending on the order, package origin, shipping label details, or dispatch location may vary.


4. Shipping Locations


We may ship to domestic and international destinations, depending on the order and delivery address.


If we are unable to ship to your location, we will inform you before confirming the order whenever possible.


5. Shipping Charges


Shipping charges are calculated based on factors such as:


  • destination
  • package size and weight
  • shipping method
  • order type
  • carrier rates


Shipping fees, if applicable, will be shared during the quote, checkout, or invoice process.


Customs duties, import taxes, VAT, or other destination-related charges are generally the responsibility of the customer unless clearly stated otherwise.


6. Delivery Estimates


Any delivery dates or transit estimates provided by us are approximate only.


We are not responsible for delays caused by:


  • courier or shipping carrier issues
  • customs clearance
  • incomplete or incorrect delivery details
  • weather conditions
  • political disruption
  • force majeure events
  • other circumstances beyond our reasonable control


7. Incorrect Shipping Information


Customers are responsible for providing accurate and complete shipping information.


If an incorrect, incomplete, or undeliverable address is provided:


  • delivery may be delayed
  • the package may be returned
  • additional shipping charges may apply for reshipment


6Six Needles is not responsible for losses or delays resulting from incorrect delivery information submitted by the customer.


8. Tracking Information


Where tracking is available, we may provide tracking details once the order has been dispatched.


Please note that tracking updates depend on the shipping carrier and may take some time to appear after dispatch.


9. Split Shipments


In some cases, an order may be shipped in multiple packages or from different locations depending on product type, stock availability, or production handling.


If this happens, separate tracking details may be provided where available.


10. Delivery Delays


While we always try to dispatch and deliver on time, delays can sometimes happen.


We do not guarantee delivery dates unless explicitly agreed in writing. We are not liable for indirect losses, missed deadlines, or business interruption resulting from shipping delays caused by third-party carriers or external conditions.


11. Lost, Stolen, or Damaged Packages


If your package is lost, stolen, or arrives damaged, please contact us as soon as possible at:


Email: 6sixneedles@gmail.com

Website: 6sixneedles.com


Please include:


  • your full name
  • order number
  • delivery address
  • issue details
  • clear photos, if the package arrived damaged


We will do our best to assist, but resolution may depend on the shipping carrier’s investigation and policies.


12. Customs, Duties, and Import Fees


For international shipments, customs duties, import taxes, brokerage fees, or other local charges may apply depending on the destination country.


These charges are typically the responsibility of the customer unless stated otherwise by us in writing.


We are not responsible for delays caused by customs processing.


13. Refused or Undeliverable Packages


If a package is refused by the customer or returned because of failed delivery attempts, unpaid customs charges, or incorrect shipping information, any reshipping cost will be the responsibility of the customer.


Original shipping charges may be non-refundable.


14. Shipping Policy Updates


We may update this Shipping Policy from time to time without prior notice. Any updates will be posted on this page with the revised effective date.


15. Contact Us


If you have any questions about shipping, delivery, or your order status, please contact us:


6Six Needles

Website: 6sixneedles.com

Email: 6sixneedles@gmail.com