FAQ

Custom Patch Questions, Answered.

Direct answers on mockups, minimums, artwork, production, and shipping.

• How long does it take to get my mockup?＋
  Within 24 hours. You'll receive a full-color digital proof to review before anything moves forward.
• What happens after I request a quote or upload artwork?＋
  A designer reviews your details and prepares your free digital mockup. You review and approve your free digital mockup before paying. After payment, we make a real sample and send you a photo of it to approve before the full production run begins.
• What's the minimum order quantity?＋
  For custom patches, the minimum order is 5 pieces for every type, including embroidered, printed, woven, chenille, leather, PVC and glow-in-the-dark PVC. Ordering 10, 25, 50 or more lowers your per-piece price.
• Can I see a sample before production?＋
  Yes. We produce one real patch and send you a photo for approval before the full run, so what you see is what you get.
• What file formats do you accept?＋
  JPG, JPEG, PDF, PNG or PSD. No clean file? Send a sketch or photo and we'll recreate it for you.
• Do you offer bulk pricing?＋
  Yes. The more you order, the lower your per-patch price. Your quote shows every tier.
• How long does production take?＋
  Most orders ship in 10 to 14 business days after you approve your sample. Rush production is available: 5 to 7 business days up to 250 pieces, 7 to 10 business days on larger runs.
• How is shipping handled?＋
  Tracked shipping with no extra charges. You'll get a tracking link the moment your order ships.
• Do you ship to the UK?＋
  Yes. We ship to the UK with tracking and no extra shipping charge.
• Do you make stickers, labels, and heat transfers too?＋
  Yes. We create custom vinyl stickers, woven labels, and heat transfers. Select the product on the quote form and we'll price it for your project.
• How much does embroidery digitizing cost?＋
  Digitizing is priced by your finished design size. Enter your Width and Height on the digitizing form and your price appears instantly, before any work begins.
• Can you digitize a low-resolution logo?＋
  In most cases, yes. Send us what you have and we'll tell you honestly whether it will hold up in thread before you pay anything.
• What happens if there is a production issue with my order?＋
  Send us clear photos or a short video of the affected patches. If our team verifies a manufacturing or production defect, we remake the affected pieces. Minor natural variations that are normal in custom production are not considered defects.

Visual Guide

More Answers, Illustrated.